Returns and guarantees
Right of withdrawal
- Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.
- To exercise the right of withdrawal referred to in the previous article 5.1, the Customer must send ITALTREND srls a communication to that effect, within the terms indicated, to the following email address email@example.com.
- In case of withdrawal, the Customer must return the products to ITALTREND srls within 14 (fourteen) days of the withdrawal itself, to the following address ITALTREND srls via della calzatura, scn 63821 Porto Sant'Elpidio (FM) -Italy-
- Returns for orders from Italy and European Union countries will be borne by ITALTREND srls. For returns from non-EEC countries, a contribution to the shipping costs for the return of purchased products will be required, which will be deducted from the amount to be refunded equal to EUR 20.
- The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without are signs of wear or dirt, in compliance with the following conditions:
- - the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, complements, etc ...);
- - for the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc ...);
- - any customs fees, if any, for returning the goods will be the sole responsibility of the Customer.
- ITALTREND srls will reimburse the Customer for the full amount already paid within 14 (fourteen) days of withdrawal, by means of a reversal of the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not bear any costs as a consequence of said reimbursement except for customs fees, if any, which will be borne by him.
- In any case, the Customer will lose the right of withdrawal in cases where ITALTREND srls ascertains that:
- - the returned product and / or its accessories, and / or its packaging are not intact
- - the product is missing its external packaging and / or its original internal packaging; - the product is missing its integral elements and / or accessories (eg closures, laces, buckles, etc.).
- - In case of forfeiture of the right of withdrawal, ITALTREND srls will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product.
- All products sold by ITALTREND srls are covered by a 24 (twenty-four) month warranty for lack of conformity, pursuant to Title III of Legislative Decree no. 206/2005. To use the warranty, the Customer must keep the invoice, or the payment receipt, together with the transport document.
- The warranty for lack of conformity will apply provided that the relevant product has been used correctly, in compliance with its intended use and as provided in the instructions for use and washing present in and / or with the product.
- In the event that, for any reason, ITALTREND srls is unable to return a product under warranty (restored or replaced) to the Customer, or if the repair or replacement were excessively expensive, also due to the value of the product, ITALTREND srls will be able to proceed with the appropriate reduction of the price paid, ie the refund of the entire amount paid with termination of the contract.
- Nei casi in cui l'applicazione delle garanzie preveda la restituzione del prodotto, lo stesso dovrà essere restituito dal Cliente nella confezione originale, completa in tutte le sue parti (compresi imballo ed eventuale documentazione e dotazione accessoria).